Accessibility

Information on the accessibility of our e-commerce service


We are committed to improving the accessibility of our e-commerce service so that as many people as possible, including people with disabilities, can access our products and use our services.


Description of the service


Our website allows users to browse our product catalogue, search for and filter items, view product information, select available options, add products to the basket, create or use a customer account and place an order online.

The checkout process includes, in particular, product selection, basket management, customer identification, entering the information required for delivery and completing payment.


Accessibility of the service


We take into account the accessibility requirements applicable to e-commerce services when designing, operating and developing our website.


Our work focuses in particular on:

  • keyboard navigation and use of the website;

  • the readability and contrast of content;

  • the structure of pages and information;

  • text alternatives for visual content that conveys information;

  • the accessibility of forms and error messages;

  • the use of search and filtering features;

  • the selection of product options and variants;

  • the use of the basket and checkout process;

  • identification, security and payment;

  • compatibility with assistive technologies.


Accessibility monitoring

The accessibility of the service is subject to internal monitoring.

Any identified issues are recorded and corrective actions are prioritised according to their impact on access to information and the service's features.

Accessibility is also taken into account when the website is updated and when new features are added.

Accessibility issues

Despite the work undertaken, some features or content may still present accessibility difficulties.

We invite you to report any accessibility issues you encounter so that we can investigate the problem and, where possible, provide a solution or an alternative way of accessing the relevant information or service.

Contact us about accessibility

To report an accessibility issue or obtain information about the accessibility of our service, you can contact our customer service team:

bonjour@zespa.com

Please specify, where possible, the page or feature concerned and describe the difficulty encountered.

Last updated: 01/07/2026