LOYALTY PROGRAMME – TERMS AND CONDITIONS

Version dated: 09/11/2026 – Effective date:

ARTICLE 1 – PURPOSE OF THE LOYALTY PROGRAMME

The ZESPA loyalty programme aims to allow members to earn points and benefit from a range of exclusive and preferential rewards, subject to the terms and conditions set out herein.

ARTICLE 2 – SCOPE OF THE PROGRAMME

The ZESPA loyalty programme is valid exclusively on the zespa.com website and at the ZESPA store located on Rue du Temple in Paris.

Loyalty programme benefits cannot be combined with any other discounts, promotions or ongoing commercial offers, unless otherwise stated.

ARTICLE 3 – MEMBERSHIP TERMS

Membership of the ZESPA loyalty programme is available exclusively through the zespa.com website and in-store, by creating an account via the following page: https://zespa.com/pages/programme-de-fidelite

The loyalty programme is subject to acceptance of these Terms and Conditions. Membership is free of charge and open to any individual aged 18 or over, acting in a personal capacity.

To join the loyalty programme, members must provide their first name, last name and email address. Any changes to the personal information provided upon registration must be notified as soon as possible by email to contact@zespa.com.

ARTICLE 4 – POINTS AND REWARDS

4.1 – General operation of the programme

Once a customer account has been created, each member can earn points, which are credited directly to their customer account.

Once their points balance allows, members can redeem their points for benefits, discounts or gifts offered on zespa.com, subject to the conditions applicable to each reward.

Points do not constitute a means of payment and cannot be converted into cash. Redeeming points for a reward results in a deduction from the member's available points balance, without affecting the total number of points earned and used to determine their loyalty status.

4.2 – Earning points

Members must be logged into their loyalty account before making a purchase in order to earn points. Points are awarded for each purchase.

The points conversion rate is €1 (including VAT) = 1 point, excluding delivery charges.

Members can also earn points by completing the following actions:

- Follow us on Instagram: 20 points
- Publish an Instagram Story: 30 points
- Publish an Instagram post: 30 points
- Subscribe to our newsletter: 30 points
- Provide your date of birth: 10 points

Certain actions may only earn points once per member, unless otherwise stated.

ZESPA reserves the right to occasionally offer additional point-earning opportunities or amend the points allocation scale. The applicable points scale is the one displayed on the Loyalty Programme page of zespa.com.

Members can check their points balance at any time from their customer account.

4.3 – Points validity

A member's loyalty tier is determined by the total number of points earned over a one-year period. Each time a member reaches a higher tier, this one-year period is reset and starts again.

At the end of this period, the member's tier is recalculated based on the number of points earned over the preceding year.

Points earned before the relevant one-year period are not lost and remain in the member's account balance, but are no longer taken into account when determining their loyalty tier.

Points are personal, non-transferable and may not be transferred to another member.

4.4 – Rewards and discounts

Following verification that missions have been successfully completed, ZESPA awards the corresponding points to loyalty programme members.

Members can redeem 200 available points for a €10 discount voucher once they have reached Silver status.

Each voucher is valid for 30 days from its date of issue. It can be used on a single order and cannot be combined with other loyalty vouchers, discount codes or ongoing promotional offers.

The points used to generate a voucher are deducted from the available points balance as soon as the voucher is issued.

Expired or unused vouchers do not entitle members to a refund or reinstatement of the points used, except where the voucher could not be used due to a cancellation attributable to ZESPA.

Redeeming points for a reward does not affect the total number of points earned for the purpose of determining loyalty status. Silver or Gold status therefore continues to be determined by the points earned, regardless of the points spent on rewards.

4.5 – Cancellation of points

Points earned through purchases are credited to the member's loyalty account 14 days after the order has been definitively validated, provided that the order has not been cancelled, refunded or returned.

In the event of a full or partial refund, order cancellation or return of one or more items, the points corresponding to the refunded amount will be cancelled and deducted from the member's loyalty account. This adjustment may result in a change to the member's loyalty tier.

Points earned through actions other than purchases may be subject to verification before being credited. ZESPA reserves the right to cancel points awarded in the event of an error, fraud, misuse or failure to comply with the conditions applicable to the relevant action.

ARTICLE 5 – LOYALTY TIERS AND BENEFITS

Points earned allow members to progress through the ZESPA loyalty programme and access different tiers.

Three tiers are available:

- BRONZE: from 200 points
- SILVER: from 300 points
- GOLD: from 500 points

Once a member reaches the required number of points for a tier, that tier is automatically awarded.

Points are not deducted when a member moves up to a higher tier. The tier achieved is retained until the end of the one-year period defined in Article 4.3, at which point it is recalculated based on the points earned during the previous year.

In the event of an order cancellation, refund or return for which points have been awarded, the corresponding points will be deducted from the member's available balance and from the total points accumulated during the current period. If this total falls below the threshold for the previously achieved tier, the member may be moved down to the corresponding tier.

The benefits associated with each tier are those in force at the time of use and are detailed below.

**BRONZE – 200 points**

Members who join the loyalty programme and earn 200 points reach this tier and can enjoy the following benefits:

- 10% birthday discount: valid on all items for 30 days from the date of issue.
- Early access to ongoing offers.

**SILVER – 300 points**

Members who earn 300 points reach this tier and can enjoy the following benefits:

- 10% birthday discount: valid on all items for 30 days from the date of issue.
- Early access to ongoing offers.
- One free accessory: one free pair of socks per year.

**GOLD – 500 points**

Members who earn 500 points reach this tier and can enjoy the following benefits:

- 15% birthday discount: valid on all items for 30 days from the date of issue.
- Early access to offers.
- Exclusive invitations.
- Opportunities to participate in product co-creation.
- One free accessory: one free beanie or scarf per year.
- 20% off the Capsule Collection. This discount can be used once on products from the Capsule and Collaboration collections identified on zespa.com. It is automatically applied at checkout for Gold members logged into their account. It cannot be combined with other ongoing offers.

Redeeming points does not affect the total points accumulated for the purpose of determining Bronze, Silver and Gold status.

ARTICLE 6 – REFERRAL PROGRAMME

Members of the loyalty programme can refer friends and family.

The referring member offers the referred person a €20 discount on their first order. This offer is valid on orders of €150 or more and expires 60 days after its issue date.

Once the referred person's purchase has been completed, the referring member also receives a €20 reward, valid on orders of €150 or more and expiring 60 days after its issue date.

ARTICLE 7 – PERSONAL DATA PROTECTION

The protection of users' personal data on the ZESPA website is governed by the applicable Privacy Policy.

This article sets out the specific provisions applicable to users (hereinafter referred to as the “Member”) who enrol in the loyalty programme.

7.1 – Data collection methods

The Member's personal data is collected directly from them when they enrol in the loyalty programme on the zespa.com website or in-store.

The Member is solely responsible for the accuracy of the personal data provided to ZESPA.

7.2 – Data collected

The following personal data is collected on a mandatory basis as part of programme membership: Instagram and TikTok account names.

This information is required by ZESPA to authenticate the Member and allow them to complete the relevant actions.

Failure to provide this information, inaccurate information or failure to keep it up to date may delay the processing of the Member's request or result in its rejection.

Other personal data collected by ZESPA as part of membership is optional and is used to better understand Members and send them communications tailored to their profile.

For information purposes, ZESPA processes Members' purchase history and website usage data (for example, browsing data collected through cookies, subject to consent).

This processing is not in itself necessary to create a Member account, but becomes necessary for managing the Member's eligibility for the various benefits of the ZESPA programme.

7.3 – Purposes and legal bases of processing

As a Member, your personal data may be processed for the following purposes and on the following legal bases:

- **Management and operation of the loyalty programme and communities:** informing Members about the loyalty programme and available services, managing Member relationships, loyalty benefits and related promotional activities.
- These processing activities are necessary for the performance of the ZESPA Terms and Conditions.
- **Electronic marketing communications:** customer profiling, marketing communications by email and/or SMS, and data collection through cookies.
- These processing activities are based on the Member's consent.
- **Exercising individual rights:** handling requests from Members regarding the use of their personal data.
- This processing is based on a legal obligation.
- **Pre-litigation and litigation management.**
- This processing is based on ZESPA's legitimate interest in establishing evidence of a right or contract.

7.4 – Data retention periods

ZESPA retains the Member's personal data for as long as necessary to fulfil the purposes for which it was collected, namely for the duration of membership of the ZESPA programme, plus the applicable statutory limitation periods, in particular to retain evidence of transactions.

In certain cases, ZESPA may be required to retain data for longer periods in order to comply with legal obligations.

Please note that data collected for direct marketing purposes may only be retained until consent is withdrawn, and for up to three (3) years from the last commercial contact with ZESPA.

7.5 – Recipients

ZESPA only shares the Member's personal data with recipients who strictly need access to it in order to process the data in accordance with the purposes for which it was collected.

This includes service providers involved in managing the ZESPA loyalty programme.

7.6 – Individual rights of Members

Members have the following rights regarding their personal data: the right of access, rectification, erasure, restriction of processing, objection and data portability.

Members may exercise these rights by submitting a request:

- By email: contact@zespa.com
- By post: ZESPA – ETS CLÉON, 10 rue d'Anjou, 49740 La Romagne, France.

Members may also update their personal information at any time by accessing the “My Account” section of the ZESPA website.

The request must specify which right or rights the Member wishes to exercise. In accordance with Article 12.6 of the GDPR, where ZESPA has reasonable doubts regarding the identity of the person exercising their rights, proof of identity may be requested.

Finally, Members have the right to lodge a complaint with the French Data Protection Authority (CNIL) if they believe they have been unable to exercise their rights or wish to report a breach of personal data protection rules.